If you wish to return your product based on a change of mind you must inform us of this within 14 days from first receiving your order.
Please contact us before returning the goods so that we can issue a returns number that we can then trace. Items being returned must be unused, in there original packaging or adequate packaging to protect the product & in saleable condition.
The cost & arrangement of returning the goods is the buyers responsibility. Any fee's and return costs must be paid prior to collection/return of the goods. If upon inspection the returned products are found to be unsaleable or used then a refund may not be issued or only a partial refund offered.
In the event of failed deliveries the customer will be liable in also paying any fee's and return costs. If a delivery is failed the courier will attempt redeliver, however, the number of redelivery attempts is decided upon by the courier depot. No refund will be processed until the above fees have been paid by the customer.
Regarding mattress returns, we strongly recommend that you are sure of the mattress you are purchasing & that it will be suitable before ordering & advise on researching thoroughly beforehand. Because our mattresses come vacuum packed, mattresses are difficult to return once they have been taken out of their packaging. We will only accept responsibility for the return of a mattress if there is deemed to be a genuine manufacturing fault upon inspection. A mattress that is stated as being 'uncomfortable' is not deemed to be a manufacturing fault & merely depends on the individual & their past & expected sleeping experiences. It is worth noting that for a person to become accustomed fully to a new mattress can take some time.