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Terms and Conditions

Cancelling an Order

If you wish to cancel an order which has not been dispatched, you must contact us by email or telephone immediately. If the item has already been dispatched, then please follow our returns policy below. 

Unwanted Items

Once the item has been dispatched and if you are not happy with your item or do not wish to keep your item you may cancel your order within 14 days from the day of delivery; however, we must be notified in writing by email of your intention to cancel. Change of mind cancellations will incur a charge if the item has already been dispatched.

Goods must be returned unused and including all accessories in either the original packaging or adequate packaging to protect the product.

Goods must be complete. (e.g. if you have opened the box to examine the product please try and do so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received or in adequate packaging to protect the product and prevent damages. Please do not write on the packaging itself.

If the goods returned are not complete, damaged and/or if parts are missing, we will contact you immediately as we will not be able to process the refund.

Goods must be received to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. It is your responsibility to return the unwanted items at your expense and risk. You must only return your items through registered couriers. Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 14 days. Goods sent back to us without prior authorization will be refused and returned to sender.

Courier Damaged Items & Boxes

Boxes or items damaged by couriers, must be reported within 48 hours after delivery. Please email us a description and photos of the defects to support@ftafurnishing.org, once the email and photos have been received, the damage will be assessed, and we will contact you to send out spare parts or replacement item. Please note that we cannot assist with courier damaged products unless the item is signed for as ‘damaged’.

Faulty Items

If you believe your item is faulty or has any missing parts, please contact us via email so we can immediately resolve the issue for you.

Refunds

Full refund of the cost of the goods, will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department who will check if all the correct products have been returned and their condition. The refund will be processed within 7 working days after receiving the goods to our warehouse.

Please note there will be a deduction from the return refund for items that are returned due to being unwanted or as a result in a failed delivery.

Please Note

Goods must only be returned once authorised. Goods must be re-packaged as received. They should be re-packaged with reasonable care in order to prevent any further damage in transit back to us. All components and accessories must be returned. You must send photo evidence so we can assess the damage and report this to our suppliers, so the damaged goods can be rectified. If we are required to replace and collect the faulty item, it is your responsibility to be available and hand the package to our courier.